This Refund Policy applies to purchases of food products (“Products”) made through our website (“Website”) operated by Cerasus Sanguine USA Corp. (“Company,” “we,” “us,” or “our”).
General Policy
Due to the consumable nature of our Products, refunds are issued only in the limited circumstances described below.
Refunds are not provided for change of mind, personal taste preferences, or dissatisfaction unrelated to product damage, defect, or shipping error.
Eligible Circumstances for Refund
A refund may be issued if:
The Product was damaged during shipment.
The Product is defective.
The wrong Product was shipped.
The Company cancels the order prior to shipment.
Shipment cannot be completed within the timeframe stated at checkout and you elect to cancel.
All refund requests must comply with the procedures set forth in the Return Policy.
Review and Approval
All refund requests are subject to review and verification.
We reserve the right to:
Request additional documentation.
Deny requests that do not meet the requirements of the Return Policy.
Determine, in our discretion, whether a refund or replacement is appropriate.
Method of Return
Approved refunds will be issued to the original method of payment used for the purchase.
We do not issue refunds in cash or by alternative payment method unless required by law.
Processing Time
Refunds will be processed within a reasonable time after approval.
Please note that your financial institution may require additional time to post the refund to your account.
Shipping Charges
Shipping charges are non-refundable except:
where required by applicable law; or
where the refund results from our error (including shipment of incorrect Product).
Chargebacks and Payment Dispute
If you initiate a chargeback or payment dispute without first contacting Customer Support and allowing us a reasonable opportunity to resolve the issue, we reserve the right to contest the dispute and provide documentation supporting the transaction.
Nothing in this section limits your rights under applicable consumer protection laws.
No Limitation
This Refund Policy does not limit any rights that cannot be excluded under applicable federal or state law.
If you have questions regarding your order, shipping, or our Products, please contact us using the information below:
Cerasus Sanguine USA Corp., a Florida corporation Operational Address: 7923b E McKinney, Denton, Tx 76208 Email: celestial-cherry@cerasussanguine.us Phone: +1 (817) 349-5270
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Customer Support inquiries are typically answered within one (1) to two (2) business days. Please include your order number in all communications.
